S02 Privacy Policy – How Your Personal Data Is Collected, Used & Protected

Welcome to the s02 (https://s02.click) platform. This Privacy Policy ("Policy") describes how we collect, use, protect, and share your personal information when you use our website, mobile app, or any of our other services. By using s02, you agree to the terms of this Policy. Estimated reading time for this Policy: 8–10 minutes Required — please read in full.

1What Types of Information We Collect

S02 collects certain data to improve your service experience and meet legal obligations. A detailed breakdown by category is provided below:

A. Identity information

• Full name & date of birth.
• National ID or passport number (for KYC verification).
• Mobile number and email address.
• Address (if required for withdrawal verification).

B. Financial Information

• BKash, Nagad, or Rocket account number (for payment processing).
• Transaction history – deposits, withdrawals, and betting records.
• Bank account details (where applicable).

C. Technical Information

• IP address and device identifier.
• Browser type and operating system.
• Session duration and access logs.
• Data collected from cookies and tracking pixels.

D. Behavioral Information

• How much time you spend in each game or section.
• Betting patterns and preference history.
• Click-through rate on promotional emails or notifications.

2How We Collect Your Data

S02 collects your information in several ways. Here is a transparent breakdown of each method:

Certain information may also be received from third-party sources, such as payment providers or identity verification agencies. In all such cases, a lawful basis is always ensured.

3Why We Use Your Information

Data collected is used solely for defined purposes. Each purpose is explained in detail below:

• Account Management: To create your account, verify login, and confirm your identity.
• Payment Processing: To process deposits and withdrawals and to prevent fraud.
• Service Improvement: To analyse your usage and improve the platform experience.
• Contact: To send important updates, promotions, and transaction-related messages.
• Legal Compliance: To meet regulatory requirements and prevent money laundering.
• Security: To prevent account hacking, fraud, and unauthorized access.
• Responsible Betting: To identify problematic betting patterns and provide timely assistance.

4Who Your Information Is Shared With

S02 does not sell your personal data. However, limited data may be shared with specific third parties for operational purposes:

• Payment Providers: Only the data necessary to process transactions with bKash, Nagad, and Rocket.
• Identity verification agency: To verify your identity during the KYC process.
• Technology partners: Cloud storage, email service, and analytics providers — all bound by strict confidentiality agreements.
• Law enforcement authorities: Only when legally required under a court order or government directive.
• Licensing Authority: Reports to regulatory authorities as required to maintain our gaming licence.

For international data transfers, adequate data protection standards are ensured in the destination country.

5Cookies & Tracking Technologies

S02 uses cookies and similar technologies on its website and app. Cookies are small files stored on your device that help improve your browsing experience.

You can manage cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain s02 features.

6How Long We Retain Your Data

We do not retain your data longer than necessary. Retention periods by category are as follows:

• Account information: For the duration your account is active, and 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 7 years (in accordance with international financial regulations).
• KYC documents: 5 years after account closure.
• Support conversations: 3 years.
• Cookie & Log Data: 30 days to 1 year (depending on cookie type).
• Marketing Preferences: Until you change it.

7Your Privacy Rights

You have the following rights regarding your personal data. To exercise any of these rights, email us at support@s02.click:

We aim to respond to your request within 30 days of receipt. Complex requests may take longer — you will be informed if this is the case.

8Privacy of Children & Minors

S02 services are not intended for anyone under 18. We do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• KYC verification is mandatory where suspicious activity is detected.
• If we become aware that data belonging to a minor has been collected, the account will be immediately suspended and all associated data deleted.

9Data Security Measures

S02 uses industry-leading technology and practices to keep your data secure:

• 256-bit SSL/TLS Encryption: All website and app communications are encrypted.
• Data Encryption at Rest: Data stored on our servers is also encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Regular Security Audits: Regularly audited by a third-party expert team.
• Access control: Staff can only access information strictly necessary for their role.
• Incident response: You will be notified within 72 hours in the event of a security breach.

Please note, however, that no online system can guarantee 100% security. You also have a responsibility: use a strong password, never share it with anyone, and avoid logging in on public Wi-Fi.

10Policy updates & contact

S02 reserves the right to update this Privacy Policy at any time. If changes are made:

• The update date at the top of this page will reflect any changes.
• You will be notified at your registered email address of any major changes.
• Continued use of s02 after any changes will be considered acceptance of the updated policy.

Privacy-related contact

For any privacy-related questions, requests, or complaints, please contact our privacy team: